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Customer eGuides

UK Mail customers can find all of our Customer eGuides here. We have a range of guides which support you so please ensure you refer to the document which is relevant to the services we provide to your business. 



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Mail customers




Parcel customers

If you are a DHL Parcel UK business customer looking for parcel Terms and Conditions, please go to the DHL Parcel UK website

For the Late Delivery Credit Scale, please click to log in to the Business Support FAQs area of the DHL Parcel UK website. 


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