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FRAUD AWARENESS

Please note: ‘UK Mail’ is the trading name for the legal entity ‘DHL Parcel UK Limited’.



Fraudulent use of the UK Mail / DHL Brand

There have been instances of unauthorised use of the UK Mail and DHL name(s) and brand(s) through images and emails which may appear to have originated from UK Mail or DHL but, in fact, are attempts to defraud internet shoppers.

Generally speaking, the communications concern the sale of consumer goods over the internet and payment may be requested before the items are delivered.

Please be advised that UK Mail never requests payment in this manner; UK Mail only collects money due for official UK Mail related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

UK Mail accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

If you are in any doubt as to the integrity of a website that uses the DHL or UK Mail brand, please always access DHL websites via our global website.

Visit DHL Global Website

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If you have been the victim of a scam email, or have received an email which you believe to be fraudulent, you can report it to the police via Action Fraud .

Action Fraud is a central point of contact for information about fraud and financially motivated internet crime. Report your fraud experience online or by calling 0300 123 2040.
Lines are open Monday to Friday 08:00 – 21:00, Saturday and Sunday 09:00 – 17:00.

If you are unsure whether or not the email you have received is from DHL or UK Mail or should you wish to report other potentially fraudulent activity, please contact DHL.




Should you receive an email suggesting that UK Mail is attempting to deliver a package and requesting you open an email attachment to affect the delivery, this email is fraudulent, there is no package and the attachment could be a computer virus.

Do not open the attachment or click any links within the email. The email and attachment will not have originated from UK Mail. For examples of recent email scams, please see Local Alerts below.



The UK Mail name has been used fraudulently in a series of email scams, commonly referred to as "Phishing". One such email suggests that UK Mail is attempting to deliver a parcel, packet or some other kind of mail, and asks the recipient to open an attachment in order to get delivery. These emails are not authorised or sent by UK Mail – the senders is using the well-known UK Mail name in their message to get the user's attention and attempt to lend the email some legitimacy.


UK Mail recommends you don’t open the emails if identified as being "from" UK Mail, and if one or more of the following is also the case:

  • You have received an email without a consignment number and you are not doing any business with UK Mail 
  • The email has an attachment and you are not aware that you are doing business with UK Mail 
  • The email instructs you to open an attachment for a consignment number 
The recipient of a suspicious or questionable email containing a consignment number can verify if it is valid by inserting the number into the “Consignment number” (on www.ukmail.com/manage-my-delivery) or "Shipment number" (on track.dhlparcel.co.uk ) box. If there are no results returned, it is not a valid number and the email referencing it has not been sent by UK Mail

Track now on UK Mail >
Track now on DHL Parcel >


  • Never open an email that you don’t recognise, just delete it
  • Don’t click on a link within an email unless it’s from someone you know and trust
  • Ensure you have an active personal firewall and up to date antivirus software on your system and running at all times. This helps detect and remove these kinds of threats

If you need further assistance or advice, contact your businesses IT department or ISP (Internet Service Provider)

Additional information on all aspects of data security and protecting yourself can be found at www.getsafeonline.org