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At UK Mail we firmly believe that our customers are the heart of our business. We commit to deliver and collect with a team that cares and provides quality aftercare and support when it matters.

We realise that we may occasionally not provide the 1st class service which we aim to provide. We apologise if this happens and would ask you to tell us about it so we can try and put things right and improve our service. If you wish to make a complaint about any element of our service please contact us.

We endeavour to respond within 3 working hours for complaints sent via our contact us form and 3 working days for complaints sent in writing.