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Need some help? Our most frequently asked questions are available to support you.

  1. Who should I contact if I have a query?

  2. What is my consignment number?

  3. Can I track my parcel?

  4. When will my parcel arrive?

  5. What will happen if I am not at home?

  6. How can I change my delivery address?

  7. I’ve received my estimated 1 hour delivery window, can I change this?

  8. Can you notify me when my driver is about to deliver?

  9. I’ve received a 'Sorry we missed you' card but I was at home?

  10. Can my driver come back today?

  11. How can I collect my parcel?