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Frequently asked questions- Need Help

  • Does UK Mail deliver nationwide?

    Yes. We cover the entire UK through our network of more than 50 depots and 3500 vehicles. We also offer deliveries by road to Europe or by air to Europe and the rest of the World.
  • Who should I contact if I have a query?

    Please use the contact us form if you have a query and one of our customer care agents will pick this up for you. Alternatively you can write to us as at UK Mail Ltd,
    Express House, Wolseley Drive, Heartlands, Birmingham B8 2SQ
  • Who is your typical business customer?

    Because we can offer such a range of tailored solutions, we have a vast array of business customers from home workers and small businesses to some of the largest companies in the world. Our portfolio of customers includes Next, IBM, Virgin Atlantic, Mothercare, Vodafone and Xerox.
  • What is the best way to package my parcel to ensure its meets UK Mail requirements and arrives safely?

    We have lots of tips and advice about how best to package parcels – Useful Ways To Package A Parcel
  • What is UK Mail’s policy on dangerous goods?

    UK Mail will transport certain types of dangerous goods, but only if they are packaged by you in accordance with the Limited Quantities (LQ) exemptions and UK Mail requirements for packaging. For more information check out Goods We Cannot Carry
  • What is the procedure for making a claim?

    Please refer to our Make a Claim policy document or contact your local customer care centre. If you wish, you can arrange additional ‘Goods In Transit’ cover before you send your consignment.
  • Does UK Mail offer any track and trace facilities so that I can follow a parcel’s progress through the network?

    Yes. All consignments are electronically scanned at point of collection and scanned again before being sorted at the collecting depot. The parcels are also scanned before being loaded into security cages for despatch, before being loaded onto delivery vehicles and again at point of delivery. Sophisticated in-cab technology transmits the delivery data and we can provide proof of delivery in as little as ten minutes of obtaining a signature.
  • What are the opening times of your Customer Care Centres?

    Our dedicated Regional Customer Care Centres are open from 7am to 7pm Monday right through to Friday, and from 8am until 12pm on Saturday morning.