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Frequently asked questions - Mail Services

  • How is the UK Mail network structured?

    UK Mail has a national, integrated network of 50 collection & delivery depots throughout UK, providing over-night, national distribution for next-day handover to Royal Mail and following day delivery of mail. Our network includes 6 Regional Sortation Centres equipped with 14 modern sortation machines for automated sortation of letters, large letters and packets.

  • How secure is my mail?

    We scan mail at several stages during its journey through our network, with a record of taking the mail to the local sorting office for handover to Royal Mail All this ensures that we know exactly where your mail is at any point in time, can provide same-day service performance information and are able to respond to specific queries. 
    Furthermore, our employee security screening is also second to none and this is crucial, as at UK Mail, we handle mail for some of the UK’s financial services industry.
  • What is DSA?

    DSA stands for Downstream Access which is the service that allows us to collect and   distribute your mail before handing it over to Royal Mail for the ‘final mile’ delivery.

    The service was introduced first by UK Mail in 2004, ending a 350 year Royal Mail monopoly for national postal services and giving UK businesses greater choice in their preferred mail service provider.
  • Which mail services are available to me via UK Mail?

    UK Mail offers a full range of UK and international mail services. New product innovations are also regularly developed to provide our customers with the most cost-effective, time-saving and modern mail solutions possible. See our Mail Services for more information on the service that's right for you.
  • Who delivers my mail?

    Royal Mail delivers the 'final mile' of your mail that we; collect, distribute and deliver to the local Royal Mail sorting office, to make its final journey to your recipients.