UK Mail’s Client Services team has received an industry-renowned Customer Service Excellence accreditation. Following an audit, the team was found to have a deep understanding of, and commitment to, Customer Service excellence. This was seen from senior management right through to front-line staff.
Product Director, Tracy Hodges, said “This award is testament to the journey that our Client Services teams have been on over the past 18 months and is recognition to how highly we view customer services in our business.”
The audit took place in the company’s Client Service sites in Ryton, Leeds and Milton Keynes, with each location demonstrating supporting evidence of customer service excellence. The auditors focused on service areas which research shows are a priority for customers, including delivery, timeliness, communication, professionalism and attitude of staff.
The report showed that UK Mail’s commitment to customers is underpinned by robust service level agreements (SLAs). In addition, the company’s Right from the Start programme, which welcomes new clients to the business by providing additional support and guidance in their first 12 weeks of trading, was highlighted as an area of excellence.
The training the Client Services team receive was also found to be above the industry standard, with UK Mail’s Learning & Development programme, Inspire to Aspire, awarded ‘Compliance Plus’. The programme, was also recently recognised in the Motor Transport awards, when it was shortlisted in the Training category.
- Ends -
Notes to Editor:
Millie Coutts / Amy Britton
UK Mail, part of Deutsche Post DHL, is one of the UK’s leading integrated postal operators, providing innovative delivery solutions both locally and worldwide. Operating since 1971, UK Mail have a national network of more than 50 sites and 2500 vehicles; enabling the company to provide customers a unique service with both a full range of time-sensitive and secure delivery options for parcels and mail.
Deutsche Post DHL Group
Deutsche Post DHL Group is the world’s leading mail and logistics company. The Group is focused on being the first choice for customers, employees and investors in its core business activities worldwide. It makes a positive contribution to the world by connecting people and enabling global trade while being committed to responsible business practices and corporate citizenship.
Deutsche Post DHL Group operates under two brands: Deutsche Post is Europe’s leading postal service provider. DHL is uniquely positioned in the world’s growth markets, with a comprehensive range of international express, freight transportation, e-commerce and supply chain management services.