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UK Mail, part of Deutsche Post DHL Group, launches 3,500 collection points

by Press Team | May 14, 2018


UK Mail has launched 3,500 collection points across the UK to meet the increased demand for convenient parcel delivery options that fit into the lifestyle of today’s consumer.  The collection points will be branded DHL ServicePoints, following DHL’s acquisition of UK Mail in 2016.

The new ServicePoints, located in convenience stores across the country, open up three new flexible delivery options for consumers sending domestic or international packages:

  1. InFlight: following a delivery attempt, the driver will take the parcel to the nearest ServicePoint, where the customer can collect their parcel later that day
  2. Change it: before or following an unsuccessful delivery attempt, the customer can select to have their parcel sent to their local ServicePoint, which they can select online
  3. Direct: a customer can select to have their parcel sent to their local ServicePoint at the point of ordering their item

With over half of UK households located within a ten-minute journey of a ServicePoint and the collection service available seven days a week, the new service offers the flexibility that today’s online shoppers demand. All ServicePoints have parking available and are designed to be in convenient locations.

Throughout 2018, UK Mail will work to introduce new services to the ServicePoint network to make it even more convenient for customers.

Peter Fuller, CEO UK Mail, said: “Following rapid growth in online retail and changing shopping behaviour, we know that people are looking for more choice in how they receive deliveries. Our home delivery expertise along with an extensive network of convenience store locations will deliver a high quality experience to our customers and give them the flexibility and convenience they require”.

The new service is available to all current UK Mail customers, should they choose to make it available to their own customers.

DHL is committed to delivering alternative delivery options to customers across Europe. With a network of over 60,000 ServicePoints, DHL is a market-leader in terms of European coverage.

– End –

Notes to editor

DHL ServicePoints will operate through the Pass My Parcel network.

About UK Mail

UK Mail, part of Deutsche Post DHL, is one of the UK’s leading integrated postal operators, providing innovative delivery solutions both locally and worldwide. Operating since 1971, UK Mail have a national network of more than 50 sites and 2500 vehicles; enabling the company to provide customers a unique service with both a full range of time-sensitive and secure delivery options for parcels and mail.

DHL – 
The logistics company for the world

 is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 360,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 60 billion euros in 2017.