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Frequently asked questions - Parcel Services

  • Where are your UK Depots located?

    We have over 50 UK Mail depots located strategically across the UK. You can find your nearest UK Mail depot by entering your postcode on our Find a Depot page.
  • How do I track my parcel?

    You can track your parcel delivery by going to the manage my delivery page and entering your consignment number or card reference number and postcode.
  • How do I track my parcel without a consignment number?

    If you do no have a consignment number but you would like an update of your delivery then you can send us a message using our contact us form, stating as much information as possible i.e. full name, delivery address etc.
  • How do I rearrange my delivery?

    If we have left you a calling card, or you have received a pre-delivery notification from UKMail, and you wish to re-arrange your delivery, you can do so on the Manage my delivery page.

    Simply enter your consignment number or card reference and your postcode to be able to login and rearrange your parcel delivery.
  • What documents do I need to show when collecting parcels from your depot?

    When collecting a parcel from a UK Mail depot, please ensure that you bring the card posted through your letterbox and both proof of identity such as a passport or driving licence and proof of residence for example a utility bill.

    If another person is collecting the parcel on your behalf, they need to bring your proof of identity, your proof of residence, a letter of authority signed by you, along with their own proof of identity.

    Please note that some customers may have restrictions in place whereby the parcel must be collected in person by you.