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OUR PRIVACY POLICY

This policy sets out how we handle the information we receive from customers and those who are a recipient of our services. We take this seriously and will always treat this information with the utmost respect and care.



Welcome

We’ve updated our Privacy Policy on 8 May 2018 to reflect recent changes in data protection laws. We’ll continue to review our Privacy Policy to ensure information is always kept safe and secure.

About our company

UK Mail Limited (company registration: 00965783) and whose registered address is at 120 Buckingham Avenue, Slough, Berkshire SL1 4LZ, is committed to processing personal information about you and our customers in ways that comply with our legal obligations. UK Mail is part of the Deutsche Post DHL Group of companies.

 
UK Mail operates the following websites and is the Data Controller in respect these websites and the services we provide. This Policy explains how we use any personal information we may collect about you when you use our websites; or when you use or are a recipient of our services.

  1. www.ukmail.com
  2. www.ipostparcels.com
  3. www.imailprint.co.uk

We must have a legal basis to process your personal information. In most cases, the legal basis will be one or more of the following: in accordance with a contract; to allow us to comply with our legal obligations; to meet our legitimate interests, e.g. understanding how our customers use our services and to develop new services as well as improving the services we already provide; or where it is in the substantial public interest in the case of special categories of personal information.


Note: Click on the linked heading text to expand or collapse accordion panels.


Personal Information

We may collect personal information which we receive when you:

  • use our websites or other sites accessible from our website;
  • use our services;
  • contact us; or
  • are a recipient of our services.

This may include information:

  • which you provide where you
    • complete one of our forms or receipts;
    • contract with us;
    • enter information on our websites;
    • contact us in writing or by phone or;
  • which is recorded on mail or parcels sent to you through us.

We may collect the following typers of information:

  • your name, address, email address, telephone number(s) and other contact details;
  • video information from CCTV recording systems deployed at our sites for security and safety reasons;
  • information required to provide you with a service, and details of our services that you have used;
  • your company’s name, your position in the company; the company’s address, company’s email address and telephone number;
  • your payment information such as credit or debit card details;
  • information collected through using our websites, for example by cookies;
  • details of any enquiry or complaint;
  • information about the mail or parcels sent to you; and
  • your information when signing for receipt of a parcel or mailing item.

We collect personal information in the following ways:

  • directly from customers: e.g. when a customer signs up to receive our services or registers on our websites;
  • from third parties who use our services (e.g. information recorded on mail or parcels sent to you by sender of the parcel or mail);
  • from other companies in DPDHL Group (e.g. if a customer has indicated that they wish to receive information about the products and services of DPDHL Group companies);
  • from third parties (e.g. when we acquire third party marketing lists or information from the electoral roll; get authorisation for a payment you make or when undertaking an identity or credit check);
  • when services are provided together with a business partner and the information is collected by the business partner in order for us to provide you with the services (e.g. your signature when you sign to receive a parcel sent by a sender using our services); and
  • when mail passes through our network we may collect information on the outside of letters, parcels and other mail items e.g. name and address information enables us to route items through our network for delivery to the addressee.

 

To provide you and other customers with services that you may request from us or selected third parties. 
Legal basis for doing so:

  • In accordance with a contract
  • Compliance with legal obligations
  • Legitimate interests – to provide a high standard of services, to protect the interests; of our business and customers.To administer payments

To administer payments

Legal basis for doing so:

  • In accordance with a contract
  • Compliance with legal obligations

To recover debts 

Legal basis for doing so:

  • In accordance with a contract;
  • Compliance with legal obligations;
  • Legitimate interest – to ensure that our business is run prudently, our assets are protected and we are able to recover debts owed to us         

To conduct credit checks

Legal basis for doing so:

  • Legitimate interests – to protect our business by reducing credit risks to us         

To resolve queries and complaints

Legal basis for doing so:

  • In accordance with a contract
  • Compliance with legal obligations
  • Legitimate interest – ensure that our business is run prudently, queries are addressed, and complaints are investigated so we can prevent reoccurrence.         

To enhance or improve your and our other customers’ experience of our services and websites 

Legal basis for doing so:

  • Compliance with legal obligations
  • Legitimate interest – to ensure that our customers’ experiences of our websites and services are satisfying and to encourage continued interest.

To improve and develop our services, including our customer service standards

Legal basis for doing so: 

  • Legitimate interest – to ensure that our services meet the needs of our customers         

To tell you about our services

Legal basis for doing so: 

  • Legitimate interest – to provide our customers with information about our services that may be of interest, provided that we have our customers’ consent to do so.

To protect security e.g. to check your identity when you use our services

Legal basis for doing so: 

  • In accordance with a contract
  • Compliance with legal obligations
  • Legitimate interest – to prevent and investigate fraud and to check your identity in order to protect our business

To comply with our legal obligations
  • Compliance with legal obligations
  • Legitimate interest – to protect our business



Protecting your information and how long we keep it

This section is about how we keep your information secure and how long we keep hold of it for. We always follow the law and delete your information when we no longer need to keep it. 

We are committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

We will only retain customers’ personal information for as long as we need it to carry out a particular purpose or meet a particular obligation.


 



Accessing your personal information

You have certain rights with respect to the personal information we hold about you, which subject to laws, include the following:

  • Request a copy of the personal data we hold about you;
  • Inform us of a correction to your personal data;
  • Exercise your right to restrict our use of your personal data;
  • Exercise your right to erase your personal data; or
  • Object to particular ways in which we are using your personal data.

We provide customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.

You can exercise your rights to any of the above by contacting us directly in writing. See ‘How to contact us’.

Requests must be made in writing and proof of identification is required in order to protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the websites or services that you have used. An optional form may be provided to assist us in locating the information you require.

We will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, we rely on our customers to ensure that some of the information we hold about them is accurate and up-to-date. We encourage customers to inform us of any changes to their information (e.g. by updating your account details on our websites).

For requests, complaints or queries relating to the use of your personal information please contact our Information Security Team. To contact the team please write to:

Information Security Team
UK Mail Limited
Express House
Hillman Way
Ryton-on-Dunsmore
Warwickshire
CV8 3ED 

Email: dataprotectionofficer@ukmail.com



Sharing your information 

Customer information will be shared with UK Mail Limited and Deutsche Post DHL Group companies, as well as selected third parties. In this section we detail how, why and with whom we share your information.

Customers’ information is shared with selected third parties for the following reasons:

  • where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them;
  • where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services;
  • for the prevention of fraud against us, third parties and customers;
  • for the purposes of identity verification;
  • for the purposes of recovering debt;
  • to prevent money laundering;
  • where products and services are provided to third parties by us (e.g. for the purposes of identity verification and fraud prevention, and it is necessary to disclose information to them in order to provide the service);
  • Other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety e.g.
    • to exchange information to protect against fraud and to reduce payment risks;
    • in connection with the prevention and detection of crime.

We may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

  • Checking details on applications for credit and credit related or other facilities;
  • Managing credit and credit related accounts or facilities;
  • Recovering debt;
  • Checking details on proposals and claims for all types of insurance;
  • Checking details of job applicants and employees

 

We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies.

Please see below for details of how to contact us if you wish to access your personal information or details of relevant fraud prevention agencies.

We may need to transfer personal information about customers to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of the relevant law.



Marketing preferences

A customer may allow us to provide them with information about products and services that we, or third parties we have selected, which may be of interest to them. We will only do this where a customer has agreed to receive such information.

You agree to receive marketing information:

  • from UK Mail and the DPDHL Group about our products and services by choosing to opt-in on your registration form for our website or service.
  • from UK Mail and the DPDHL Group about its similar products and services where you provide your details in the course of purchase or negotiations for the purchase of a service.
  • from third parties about their products and services by choosing to opt-in on your registration form for our website or service.

The marketing channels used may include all means of communication e.g. email, post, phone, SMS text message and other electronic means. If electronic channels are to be used this will be specifically stated when we collect your details.

If you no longer wish to receive marketing communications, you may request to opt-out (unsubscribe) at any time. However, if you have provided information to a DPDHL company through another channel, the use of that information will not be affected by the opt-ins or opt-outs you specify directly with us.

If your information has been passed to third parties you may need to contact them if you change your mind in relation to their continued use of your information.

You can opt-out and request changes to other marketing consents provided to us by writing to our Information Security Team (see contact details at the end of the page).



Our Cookie Policy

A cookie, also known as a HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in your web browser whilst you are viewing or shopping on a website.

When you visit the same website in the future, the data stored in the cookie can be retrieved and informs the website of your previous activity. Cookies were designed to be a reliable way for websites to remember the activity a user had taken in the past. This can include clicking particular buttons, logging in, or a record of which pages were visited by the user previously.

Our www.ipostparcels.com and www.imailprint.co.uk websites use cookies to keep track of what you have in your basket and to remember you when you return to our site.

Cookies cannot harm your computer. They are not computer programs, and they cannot be used to spread computer viruses, obtain email information or obtain credit card details. The cookies created by our websites are used to:

  • provide information about numbers of visitors our websites receive;
  • provide information about the average time spent on particular pages; and
  • generally improve the performance of our websites.

To send parcels with our www.ipostparcels.com and www.imailprint.com websites you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes but will not be able to complete the checkout process.

Below is a list of the main cookies we use on our websites and what we use them for:

www.imailprint.co.uk – Essential Cookies

Cookie Name Purpose More information
Essential site cookie ASP.NET_SessionId This cookie is essential for the online notification form to operate and is set upon your arrival to the www.imailprint.co.uk site. This cookie is deleted when you close your browser. Visit the Microsoft website
Essential authentication cookie .ASPXAUTH This cookie us essential for the online authentication and authorization to operate. This cookie is deleted when logging off or closing the browser. Visit the Microsoft website

www.imailprint.co.uk – Essential Cookies

Cookie Name Purpose More information
Essential site cookie ASP.NET_SessionId This cookie is essential for the online notification form to operate and is set upon your arrival to the www.ipostparcels.com site. This cookie is deleted when you close your browser. Visit the Microsoft website
Google Analytics Utma,
Utmb,
Utmc,
Utmz
Information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Other cookies may be provided by third parties for the purposes stated below. Where cookies are provided by third parties, these are subject to the privacy policies of those third parties and the responsibility and liability arising from the use of such cookies will rest wholly with the third party provider, not UK Mail.



Links to other sites

Our websites may include links to other sites. While we will make every effort to provide links to high quality, reputable sites, we are not responsible for their privacy practices, site content, or the services they offer.



Have a general question about how we use your data?

For requests, complaints or queries relating to the use of your personal information please contact our Information Security Team. To contact the team please write to:

Information Security Team
UK Mail Limited
Express House
Hillman Way
Ryton-on-Dunsmore
Warwickshire
CV8 3ED 

Email: dataprotectionofficer@ukmail.com