Please refer to our Privacy policy for important information on the use of cookies. By continuing to use this website, you agree to this. ("the Website") is owned and operated by UK Mail Group plc. This policy, together with our Terms and Conditions, clarify how UK Mail may use information we accumulate about you, and also your rights over any personal information we hold about you. 

Please ensure you read this policy and our Terms and Conditions prudently; by accessing the Website you confirm to have understood and agreed to these Terms and Conditions as well as the below.

Information we collect about you

We gain information about you when you have:
• Visited the Website, and other sites accessible from the Website.
• Registered with us and use our services.
• Contact us eg in writing, call customer services.

If you use this Website you may be asked for personally identifiable information such as your name and address. By giving us such information you will need to consent to our using it in the manner described in this policy. On-line credit and debit card payments to UK Mail are made through a third party provider and will require us to share personal information with Online Payments Limited.

Using your information

Collecting your personal information helps UK Mail to better understand what you need from us and how we can improve our website and services. 
We may use your information to provide access to privileged areas of the Website, personalise your visit to our Website, to enable us to review, develop and improve the products, services, and special offers we provide online, as well as to administer any payment request that you may wish to make. 
We may occasionally carry out market research and send you details of services and offers that we think will be of interest to you. If you do not wish to receive such information, please email us at

Rest assured your personal information is safe with us and will never be provided to companies outside the UK Mail Group. 

Disclosure of Personal Information

We may provide information about you to employees and agents of UK Mail to administer any accounts, products and services provided to you by UK Mail.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the UK Data Protection Act 1998 (the Act). For the purpose of the Act, the data controller is UK Mail Group PLC, 120 Buckingham Avenue, Slough, Berkshire,  SL1 4LZ

Right to access your Personal Information

The Act gives you the right to access information held about you. You can obtain access to your personal information held by us by sending a cheque for £10 (to cover administration costs for collating this information), made payable to "UK Mail Group PLC", to: Data Protection Officer, UK Mail Group PLC, 120 Buckingham Avenue, Slough, Berkshire,  SL1 4LZ


We may create and access cookies (a piece of information like a "tag" which is stored on your computer and allows us to identify if you have visited the Website before) on your PC. Third party advertisers may also create and access cookies, which will be subject to their privacy policies - we accept no responsibility or liability for the use of such third parties' cookies. If you do not wish cookies to be placed on your PC, then they can be disabled in your web browser. The option to do so is normally found in your browser's "security settings" section. However, please note, permanently disabling cookies in your browser may hinder your use of our Website as well as other websites and interactive services.



At UK Mail we take security very seriously including the use of the online credit card payment facility operated by Online Payments Limited. Your browser will go into secure mode before you enter any payment details. You can check that you are making such payments in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen or when the address bar goes green.

Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our Website, so your card details cannot be viewed by anyone else using the Internet.

No credit or debit card details are stored on our servers once your initial payment has been processed. They are stored securely with Online Payments Limited. Once on their systems, all sensitive data is secured using internationally recognised 256-bit encryption standards.

The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

If you have any further concerns about security, please email our Customer Service team at or use our contact us form 

Policy Changes

Changes in this policy will be posted on our Website. You are advised to check our Website regularly to view our most recent privacy policy.